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Part 1. Understanding the Business: Business Realities
Part 2.The Results Areas - Understanding the Business
Part 3. Revenues, Resources and Prospects - Understanding the Business
Part 4. How Are We Doing? - Understanding the Business
Part 5. Cost Centres and Cost Structure - Understanding the Business
Part 6. The Customer is the Business - Understanding the Business
Part 7. Knowledge is the Business - Understanding the Business
Part 8. This is Our Business - Understanding the Business
Part 9. Focus on Opportunity - Building on Strength
Part 10. Finding Business Potential - Managing For Results
Part 11. Making the Future Today - Managing For Results
Part 12. The Key Decisions - Managing For Results
Part 13. Business Strategies - Managing For Results
Part 14. Building Economic - Performance into a Business